When I was exploring the move to Oxford, I asked Pat, “Is there a Chick-Fil-A in Oxford?” It was that important of a factor. But I guess not ultimately important because I came anyway. But early in the spring it was announced that Oxford would be getting a Chick-Fil-A. I was ecstatic. Well, last Thursday it opened. I wasn’t one of the ones to camp out all day/night Wednesday in order to get free chicken for a year.
BUT I did take the kids to eat supper there Thursday evening. Me and half of Lafayette County. But it turned out to be the best customer service I’ve ever experienced!
We pull up and we’re in line. A nice lady came to my window to ask if we were dining in or driving through. She assured me that our wait would not be long inside. So we parked and walked in (after further assurances that she would help us exit our parking space which could be blocked by the drive thru line.)
It’s just me and my three kids. Somehow my wife missed this trip. But we walk up to the restaurant and a lady opens the door for us greets us by giving the children each a little Chick-Fil-A cow toy. I start dropping some “Thank You’s” so they all say “My Pleasure.” We walk in and things seem crazy but organized. We find a spot in line and we’re only two deep. Then a lady comes up and asks me if I’d like for her to reserve a table close to the play area. Huh? Are you serious? Sure, why not. So she goes and gets a high chair and all for Rowan and gets a placemat that sticks to the table for him too.
I order my food. She reappears and tells me where my table is. I start to let Addie hold Rowan and send her and Ella to the table. The lady asks if I want her to walk my kids to their table. Sure! Then she tells me I can go ahead to the table if I want, and she’ll bring my food to me. Wow. Ok. Why not?
So then as we start to eat a trey gets pushed on the table and Ella’s bottle of chocolate milk falls off the table, down my leg, and then onto the floor. So someone appears out of no where and cleans it up with a towel. And brings us a new bottle of chocolate milk. Then people bring us balloons, ranch dipping sauce, and ketchup. And napkins.
So we eat our chicken and enjoy things. But as we’re finishing up the girls want to go into the play area. So I send them on their way and then scarf down a bit more chicken while my son finishes his fruit cup. As we’re cleaning up and all, a man comes to help. So I’m thinking, this is awesome! These folks are really wanting me to come back. Everyone was so helpful.
Well I go to get the girls from the playroom Ella is distressed. I see that a small scab from a previous booboo got hit and was bleeding on her leg. So I’m holding Rowan trying to find some napkins. I worker sees me and tells me to sit tight while she goes to get something for her foot. She comes back w/ an antiseptic wipe and a band-aid. I thank her and was about to clean up Ella. But she says, “Sit her here and I’ll fix her up.” She then proceeds to clean all the blood off of Ella’s ankle and foot, and then puts the band-aid on gently and asks Ella if everything is okay.
So this was far and beyond anything I’ve ever experienced. Now I know that Chick-Fil-A brought in some “professional restaurant openers” for the first week or so. But I was in awe. I’ll be back. A lot.